What's the difference between counselling and psychotherapy?
Counselling refers to taking a short-term, focused approach toward solving a client's concerns whereas psychotherapy is often longer in duration and more in-depth. They both involve conversations designed to facilitate emotional insight, promote personal growth, improve communication skills and support healthy relationships. The process takes place within the context of a mutually respectful relationship between the therapist and the client. 

What are the benefits of counselling and psychotherapy?
There are multiple benefits such as insight, understanding, improved relationships with family and friends, increased problem solving skills, a more relaxed lifestyle, higher self confidence, enhanced physical, mental and emotional well-being.

Who uses counselling and/or psychotherapy? 
Everyone encounters challenges throughout their lives. It is common to feel overwhelmed at times and it can be a great advantage to have someone to discuss your concerns with, clarify your next steps and discover a happier way of life. 

What can I expect in my first session? 
In the first session, you will have an opportunity to see what the nature of your sessions will be like by discussing what you'd like to work on and the steps that might be taken to reach your goals. The first session will end by discussing how many sessions it's likely to take and by finding a time and day each week to meet. This session is also an opportunity to interact with your counsellor/therapist and ask them any questions or concerns you may have. 

How long is each session? 
Each session is 50 minutes long. 

What is the cancellation policy? 
The fee for services is waived if you need to cancel due to an emergency. Otherwise, at least 24-hours notice of cancellation is needed. If less than 24-hours notice is given, you will be responsible for the full session fee. 

Are services covered under OHIP (Ontario Health Insurance Plan)? 
Unfortunately, psychological services are not covered under OHIP.

Are services covered under extended health insurance? 
Counselling services are covered by most extended health insurance plans. Please check your individual plan to determine what your coverage is (i.e. maximum $ amount or percentage covered per session, maximum $ amount per year, and whether your plan runs on a calendar year or other, such as May 1st to April 30th). Fees are payable at the end of each session and submitted by you to your insurance provider for reimbursement. 

What are your rates? 
Per session fee is charged at a rate within industry standards. We believe in making counselling affordable and attainable to everyone. Our rates are based on the experience level of our therapists, and Sliding scale fees are also offered. Please contact us directly to discuss our rates at 416-231-4700. 

Will what I say in sessions be kept private and confidential? 
Yes, privacy is vital part of a trusted relationship and anything you discuss in session will be kept strictly confidential.